Privacy Policy

Here's what we typically collect when you work with us:

• Contact Details: Your name, phone number, email, and mailing address. Pretty standard stuff - we need it to reach you when your truck's ready or to send invoices.
• Vehicle Information: Make, model, year, VIN, mileage, and service history. Can't fix what we don't know about, right?
• Payment Info: Credit card or payment details when you settle up. We use secure processors and don't store full card numbers on our end.
• Service Records: Notes about what work we've done, parts we've installed, diagnostics we've run. This helps us track your vehicle's history and spot patterns.
• Website Data: Basic stuff like IP address, browser type, pages you visit. Standard analytics to see how folks use our site.
• Fleet Account Info: If you're running a fleet program with us, we'll collect business details, driver info, and scheduling preferences.

We're not in the business of selling your data or spamming you. Here's what we actually do with your info:

• Schedule appointments and coordinate service work
• Send you estimates, invoices, and receipts
• Keep track of your vehicle's service history so we can give you better recommendations
• Order parts specific to your truck or engine build
• Reach out about recall notices or safety updates that affect your vehicle
• Send occasional emails about seasonal maintenance tips or special offers (you can opt out anytime)
• Process warranty claims when needed
• Improve our services based on feedback and usage patterns
• Comply with legal requirements and safety regulations in Canada

We're not gonna blow up your phone or inbox. When we contact you, it's because there's something you actually need to know about your vehicle.

We keep your info pretty close to the chest. But there are a few situations where we need to share it:

• Parts Suppliers: When we're ordering specific parts for your build or repair, we might need to share vehicle details with suppliers to get the right components.
• Payment Processors: Companies like Visa, Mastercard processors that handle the transaction securely.
• Warranty Companies: If you're making a warranty claim, we'll share relevant service records with the warranty provider.
• Fleet Partners: If you're part of a fleet account, we share service info with the fleet manager (that's kinda the point).
• Legal Stuff: If the law requires it - like a court order or regulatory investigation - we'll comply.
• Manufacturers: Sometimes for recalls, technical service bulletins, or specialized diagnostics we need to work directly with truck or engine manufacturers.

We don't sell your information to marketing companies, data brokers, or anyone else. That's not how we roll.

Yeah, our website uses cookies. Not the chocolate chip kind - these are small files that help the site work better. Here's the breakdown:

• Essential Cookies: These keep the site functioning. Like remembering you're logged in or what's in your contact form before you hit send.
• Analytics Cookies: Help us understand which pages people visit, how long they stay, what they're looking for. We use this to make the site better.
• Preference Cookies: Remember your settings and preferences so you don't have to re-enter them every time.

Most browsers let you control cookies through the settings. You can block 'em if you want, but some features might not work as smoothly. We're not doing anything sneaky with tracking - just trying to make sure the website doesn't suck.

We take security seriously. Just like we wouldn't leave your truck unlocked in the lot, we don't leave your data exposed. Here's what we do:

• Use encrypted connections (SSL/TLS) for all online transactions and data transfer
• Store sensitive information on secure servers with restricted access
• Train our staff on privacy practices and data handling
• Use secure payment processors that meet industry standards
• Regularly update our systems and software to patch security vulnerabilities
• Limit access to customer data to only those employees who need it to do their job
• Properly dispose of physical records when they're no longer needed

That said, no system is 100% bulletproof. We do our best to keep your info secure, but if there's ever a breach that affects your data, we'll let you know ASAP and tell you what steps to take.

We hang onto your information for as long as it makes sense:

• Service Records: We keep these for at least 7 years. It's not just us being pack rats - it helps with warranty claims, recalls, and tracking long-term vehicle health. Plus Canadian regulations require us to maintain certain records.
• Financial Records: Invoices and payment info stick around for 7 years too, mainly for tax and accounting purposes.
• Contact Info: As long as you're an active customer or until you ask us to delete it.
• Marketing Lists: Until you unsubscribe or ask to be removed.
• Website Analytics: Typically aggregated and kept for analysis, but individual session data gets old and deleted regularly.

After that? We securely delete or destroy the information. We don't hoard data just for the sake of it.

It's your data, and you've got rights. Under Canadian privacy laws (PIPEDA and provincial regulations), here's what you can do:

• Access: Ask to see what personal information we have about you. We'll show you what's in our records.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Request that we delete your information (with some exceptions - like if we need it for legal reasons or active warranty work).
• Opt-Out: Unsubscribe from marketing emails anytime. There's an unsubscribe link in every promotional email we send.
• Withdraw Consent: If we're processing your data based on consent, you can withdraw that consent (though it might affect our ability to provide certain services).
• Lodge a Complaint: If you think we've mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just reach out to us at info@krytharforgeborn.info or call (403) 555-7829. We'll respond within 30 days.

Our website might link to other sites - parts suppliers, manufacturer resources, industry organizations, whatever. Once you click through to their site, this privacy policy doesn't apply anymore. They've got their own policies and practices.

We try to only link to reputable sites, but we can't control what they do with your data. So if you're heading off to another site, take a minute to check out their privacy policy too.

Same goes for third-party tools we might use - like payment processors or scheduling systems. We vet these companies to make sure they take security seriously, but they operate under their own privacy policies.

Our services are for adults. We don't knowingly collect information from anyone under 18. If you're a parent and you think your kid has given us their info, let us know and we'll delete it right away.

Heavy-duty truck repair isn't exactly a kid-focused business, but we wanted to mention it just to be clear.

Things change. Laws get updated, we might add new services, technology evolves. When we need to update this privacy policy, we'll post the new version here with an updated date at the top.

If we make any major changes that affect how we use your information, we'll give you a heads up - probably through email or a notice on our website. We won't just quietly change important stuff without letting you know.

It's a good idea to check back here once in a while, especially if it's been a year or two since you last looked. But honestly, we're not gonna be making changes every other week.

Got questions about this privacy policy? Concerned about how we're handling your data? Want to exercise your privacy rights? We're here to help.

Reach out to us:

• 2847 Barlow Trail SE, Calgary, AB T2G 1B1
• (403) 555-7829
• info@krytharforgeborn.info

We'll get back to you within a few business days. If it's urgent, calling is usually faster than email.